Case Study: AGL cuts PCI DSS compliance costs with Sycurio

AGL Energy cuts the cost of PCI DSS compliance with Sycurio

AGL, one of Australia's leading renewable energy companies, faced a significant challenge in maintaining PCI DSS compliance for the large volume of telephone payments it processed. The convenience for customers resulted in high compliance costs and security risks as sensitive card data flowed through their contact center and IT infrastructure. They turned to vendor Sycurio for a solution using their secure payment method.

Sycurio's solution removed sensitive card data from the contact center environment by allowing customers to input details via their telephone keypad, with data transmitted directly to the bank. This drastically reduced AGL's PCI DSS compliance costs and improved security without compromising customer service. Customers reacted well to the change, appreciating the increased security while AGL maintained its high standard of service.

AGL