Case Study: Swift reduces PCI DSS compliance scope with Sycurio Voice

Reducing scope of PCI DSS compliance for customer credit and debit card data

The mortgage lender Swift faced the challenge of securing customer credit and debit card data in phone calls to meet PCI DSS standards. They needed a cost-effective solution that would integrate with their existing systems and be accepted by their staff. The vendor Sycurio was engaged to address this technical challenge.

Sycurio implemented its Sycurio.Voice solution, which masks DTMF tones so agents cannot see or hear card details. This significantly reduced the scope of PCI DSS compliance for Swift. The results were substantial: the average time to process a payment was cut in half, leading to major savings in man-hours. The solution also virtually eliminated the potential for internal fraud and was met with high satisfaction from both staff and customers.

Swift

Mark Stubbs

IT Manager