Case Study: Cabot Financial achieves secure, PCI DSS-compliant phone payments with Sycurio

Helping customers to pay over the phone how Cabot was able to provide a better service by making card payments more secure

Cabot Financial, a UK debt collection agency, faced a challenge in making its call centers compliant with PCI DSS regulations. Their existing method of pausing call recordings during payments was insecure and prone to human error. They needed a solution from a vendor like Sycurio to secure telephone payments without disrupting service or recordings.

Sycurio implemented its Sycurio.Voice solution, which uses DTMF masking to allow customers to securely input card details via their phone keypad without the agent hearing or seeing the numbers. This removed the call center from PCI DSS scope, significantly reduced data breach risk, and improved the customer experience. Agents reported the system was easy to use and helped conversations flow better, providing customers with a greater sense of security.

Cabot Financial