Case Study: Harbor Park Garage turns EV charging into revenue and customer loyalty with SWTCH

How Harbor Park Garage Turned EV Charging into a Revenue-Generating Customer Magnet

Harbor Park Garage, a parking facility in Baltimore, faced significant challenges with its aging and unreliable EV charging infrastructure. The faulty equipment led to customer frustration, mounting repair costs, and a negative impact on their reputation for excellent service. Seeking a new solution aligned with their customer-first philosophy, the owner, Andrew Sachs, partnered with the vendor SWTCH to replace their chargers.

SWTCH implemented a new, reliable charging system that provided Harbor Park with the flexibility to create a tiered pricing model for different customer segments. This solution directly led to securing a major five-year agreement for 50 vehicles from a corporate client, enhanced employee benefits, and transformed charging into a strategic loyalty tool. The partnership with SWTCH eliminated operational headaches and solidified the garage's reputation as Baltimore's premier parking facility.

Harbor Park Garage

Andrew Sachs

Owner and President