Case Study: a major U.S. health insurer achieves $30M projected savings with Sword Health

a major U.S. health insurer projects $30M in savings with Sword Health

a major u.s. health insurer faced the challenge of managing the high costs and complexity of musculoskeletal (MSK) care, which was the number one driver of its healthcare spend. Traditional physical therapy was not scalable, suffering from poor member adherence and leading to costly downstream care. To stay competitive, the plan needed a solution that could engage members earlier and lower costs, leading them to partner with Sword Health and implement its Thrive solution.

Sword implemented its AI-powered Thrive solution, which provided members with at-home care guided by Doctors of Physical Therapy. The program used real-time feedback and personalized nudges to boost engagement and outcomes. This resulted in a 92% member engagement rate, with 69% of participants reporting significant pain relief. The solution delivered a projected gross ROI of 2.7:1 and is projected to save the health plan $30 million in MSK-related healthcare costs.