Case Study: Smartlock Self Storage boosts rentals and recovers past-due balances with swivl

Smartlock Self Storage books 88% of May rentals with swivl

Smartlock Self Storage, a multi-location self-storage operator, faced the challenge of scaling its operations as its inbound sales call volume grew dramatically. With the industry reality that most renters choose the first facility that answers, the company needed a way to ensure no call went unanswered. They turned to Swivl and implemented its Voice AI service to handle the influx.

Swivl's solution automated the front-line response to all inbound calls, qualifying renters and moving them directly into the booking flow. The AI also handled collections calls and other tasks. As a result, Swivl became Smartlock's primary sales channel, attributing 88% of new rentals in one month and recovering approximately $6,000 in past-due balances. This automation allowed the same team to focus on more complex issues without requiring new hires.

Smartlock Self Storage