Case Study: Prestige Storage reduces service call volume with swivl

Prestige Storage cuts service call volume and recovers $4,000 with swivl

Prestige Storage, a self-storage real estate company, faced a challenge with its call center being overwhelmed by service-related inquiries, which diverted resources from sales. To address this, they partnered with swivl to implement an AI platform, specifically an omnichannel chatbot for their website.

swivl's solution automated responses to common service requests like forgotten gate codes and account balance inquiries by integrating with Prestige's management system. This resulted in a significant reduction in call volume from existing customers, yearly cost savings of at least $11,000, and the recovery of over $4,000 in past-due payments, allowing the team to focus on sales.

Prestige Storage