Case Study: The Storage Mall boosts Google Reviews and response speed with swivl

How The Storage Mall increased Google Reviews by 38%

The Storage Mall, a self-storage operator with 53 locations, faced challenges with a cumbersome manual process for reputation management. Their slow response time to Google reviews and disjointed customer communication tools hindered their online presence and customer trust. They turned to the vendor swivl to implement its automated communication and reputation management platform.

swivl provided a unified solution, automating Google Review requests via SMS and managing responses with its AI bot. The platform integrated with their operations to trigger timely, personalized customer interactions. This strategy yielded significant results for The Storage Mall, including a 38% click-through rate to Google Review, a 100% merchant response rate, and a reduction in their average review response time from 9.8 days to just 1.7 days, greatly enhancing their customer engagement and operational efficiency.

The Storage Mall

Stephanie Hossenlopp

Marketing Manager