Case Study: StorageMax achieves 94% conversation handling with swivl

How StorageMax Handled 94% of Conversations in 1 Year

StorageMax, an operator of over 32 self-storage locations, was facing a time-consuming challenge in managing a growing volume of online customer inquiries and generating leads. Their small team was overwhelmed, and they needed an automated solution that could provide accurate information after hours without sacrificing their brand's integrity. They contacted swivl to implement a hands-off chat platform.

swivl implemented its AI chatbot, which was customized for StorageMax's specific business needs and integrated with Slack for live handoffs. The solution automated 80% of conversations and handled 94% of all incoming website inquiries. This resulted in a 25% reduction in phone calls, a 58% reduction in contact form submissions, and an average chat-to-reservation conversion rate of 29%, significantly freeing up the team's time and improving customer engagement.

StorageMax

Nick Newcomb

Marlin Wrangler