swivl
4 Case Studies
Case Study: Devon Self Storage achieves 14% more reservations with swivl
A swivl Case Study
How Devon Self Storage Grew Online Rentals by 14%
a major self storage company, Devon, faced challenges with low customer satisfaction and online rentals due to an unsophisticated chat system. They needed an intuitive, omnichannel chatbot that could learn from interactions and communicate via SMS.
swivl implemented its Intelligent Assistant, an AI-powered chatbot that operates 24/7 and learns from each customer interaction. This solution automated responses to repetitive questions, leading to a 14% increase in online reservations and a 17% decrease in service calls for Devon.
View this case study…
Devon
Raheem
SVP of Operations