Case Study: Copper Storage Management boosts agent productivity by 48% with swivl automation

How Copper Storage Management improved agent productivity by 48% with automation

Copper Storage Management, a leading storage management company, faced a high volume of tenant inquiries that strained its call center, which represented a significant portion of its operational costs. Long wait times for customers and difficulty in scaling support during rapid growth were key challenges. To address this, they implemented Swivl's conversational AI platform, including its Website Chatbot and Team Inbox.

The solution from Swivl automated over 80% of inbound conversations, drastically reducing wait times. This resulted in a 48% increase in agent productivity and saved over 200 agent hours, allowing staff to focus on complex issues. The automation handled one in three interactions and significantly improved customer satisfaction, leading to substantial cost savings for Copper Storage Management.

Copper Storage Management

Brett Copper

Director of Operations