Case Study: The National Archives achieves clearer web service consolidation with Switchstance delivery management support

The National Archives consolidates website services across multiple platforms with Switchstance

The National Archives required delivery management support to consolidate its extensive portfolio of website services and applications. They needed a partner to coach their team, review legacy digital services, understand stakeholder requirements, and create a project roadmap. Switchstance was engaged to provide this delivery management support.

Switchstance developed and managed a user-focused roadmap to guide the web consolidation. The outcomes aligned with GDS Service Standard and were delivered iteratively. A key result was the creation of a glossary of internal terms that reduced ambiguity and was adopted across the stakeholder group, enabling consistency and increasing understanding. Switchstance's process involved careful planning, coaching, and stakeholder engagement to ensure successful delivery.

The National Archives