Case Study: Flagship Homes improves support for residents at risk of fuel poverty with Switchee's Energy Voucher Service

Flagship Group achieves 87% response rate with Switchee's energy voucher support

Switchee partnered with Flagship Homes to address the challenge of identifying and supporting residents at risk of fuel poverty. Housing providers like Flagship face increasing pressure to protect resident wellbeing and prevent issues like damp and mould in their properties.

Using its fuel poverty risk insights and resident engagement tools, Switchee analyzed real-time property data to pinpoint households most in need. The solution involved delivering targeted energy voucher support directly to residents. This data-led approach by Switchee achieved an 87% response rate, with 72% of those respondents requesting financial assistance, successfully directing help to where it was needed most.

Flagship Group