Case Study: Right Way Medical achieves streamlined operations and scalable customer service with Switchbox

Right Way Medical streamlines operations and customer service with Switchbox over 5 years of growth

Right Way Medical, a fast-growing infusion pump and medical supply distributor, faced challenges scaling their operations without compromising their high customer service standards. Their existing systems lacked the custom functionality needed for B2B clients and could not seamlessly connect internal workflows. They partnered with software developer Switchbox to modernize their platform.

Switchbox delivered two parallel initiatives: a custom WooCommerce customer portal for self-service ordering and account management, and a NetSuite ERP integration connected via custom middleware. This created a fully automated, real-time system. The solution streamlined operations, increased automation, and improved customer satisfaction, providing Right Way Medical with a scalable technology foundation for future growth.

Right Way Medical