Case Study: Ohio AgLink achieves 4-second loan application ranking with Switchbox

AgLink cuts loan ranking time from 2 weeks to 4 seconds with Switchbox

Switchbox, Inc. built a custom web application for AgLink, a program run by the Ohio State Treasurer's Office. The customer faced a challenge with a completely manual, decades-old process for managing over $100 million in annual agricultural loans. This high-touch workflow required staff to manually enter data from mailed or emailed forms, apply a complex scoring algorithm, and manage communications, a process that took weeks and strained state resources.

The solution implemented by Switchbox was a centralized, role-based web portal that automated the entire application process. It featured online forms, automated communication workflows, and a built-in scoring engine. The results were immediate, reducing application ranking time from two weeks to just four seconds and freeing up four full-time staff positions. The platform also managed all communication digitally, reducing phone calls to near zero.

AgLink