Case Study: a globally diversified property and casualty reinsurance underwriter achieves greater efficiency and lower costs with Switch Software and ServiceNow expertise

a globally diversified property and casualty reinsurance underwriter launches 650 catalog items with Switch Software

The customer, a globally diversified property and casualty reinsurance underwriter, was facing significant challenges with its ServiceNow implementation, including high costs, a complex user experience, and inefficient manual processes. To unlock the platform's full potential and improve ROI, the client engaged Switch Software for strategic leadership and staff augmentation with ServiceNow Experts.

Switch Software streamlined the ServiceNow environment by reorganizing instances, leveraging Flow Designer for automation, and championing the Integration Hub to connect critical systems like Azure. They also redesigned the Service Portal for smoother navigation. As a result, Switch helped the client achieve significant cost savings, increased user satisfaction scores, and launched over 650 new catalog items to boost agility and service delivery.