Case Study: Global Real Estate Investment and Management Firm reduces work orders and occupant complaints with Switch Automation

Global real estate firm uses Switch’s smart building app to reduce critical priority work orders by 17% and decrease occupant complaints by 20%

A regional team at a global real estate investment, development and management company in Seattle needed a better way to manage operations across five Class-A office buildings. While the team used the Switch Platform to monitor building performance, commuting between sites made it difficult to address urgent issues quickly and collaborate effectively from the field.

Switch Automation implemented the Switch Mobile App to extend real-time building management beyond the desktop with mobile alerts, task assignment, cross-team chat, image uploads, and event updates. The result was faster issue resolution and better coordination, helping the team achieve 15% fewer truck rolls, a 17% reduction in critical priority work orders, and 20% fewer occupant complaints.