Case Study: Hat World achieves 20x faster picking, 100% order accuracy and sub‑24‑hour fulfillment with Swisslog Holding's Click&Pick AutoStore solution

Hat World - Customer Case Study

Hat World, a leading US sportswear provider operating the Lids retail brand across 1,100 stores and multiple distribution channels, needed to improve omni-channel and e-commerce fulfillment to deliver merchandise “any team, any time, any where.” To address long-tail product picking, high SKU density, and faster delivery promises, Hat World partnered with Swisslog Holding and chose the Click&Pick solution powered by AutoStore.

Swisslog Holding implemented the AutoStore Click&Pick goods‑to‑person system—autonomous robots on an aluminum grid accessing products in plastic containers—eliminating picker travel and maximizing space and labor utilization. The solution produced measurable gains: a 20× improvement in e-commerce pick rates, 100% order fulfillment accuracy, dense storage for 100,000 SKUs, and guaranteed delivery times under 24 hours.

Hat World

Tony DeFrench

Vice President