Case Study: Hat World boosts omni-channel fulfillment efficiency with Swisslog Click&Pick

Hat World boosts e-commerce pick rates 20x with Swisslog

The customer, Hat World, a leading US sportswear provider operating the Lids retail brand, faced the challenge of maximizing fulfillment efficiency across its 1,100 stores and multiple distribution channels. To meet its customer promise of delivering merchandise of “any team, any time, any where,” the company turned to vendor Swisslog Holding and its Click&Pick solution powered by AutoStore.

Swisslog implemented its AutoStore Click&Pick goods-to-person solution, which uses autonomous robots on a grid to access stored products. This eliminated long travel times for personnel and optimized space and labor utilization. The solution resulted in a 20-time improvement in e-commerce pick rates, 100 percent order fulfillment accuracy, delivery times under 24 hours, and dense storage capacity for 100,000 SKUs, significantly increasing Hat World's efficiency and productivity.

Hat World