Case Study: AMAG Group achieves 24/7 fail-safe parts logistics with Swisslog Holding

AMAG Automobil und Motoren - Customer Case Study

AMAG Group, the Swiss importer for Volkswagen, Audi, SEAT and Skoda, faced the constant risk that a sudden failure in its highly automated spare-parts warehouse would halt conveyors and disrupt deliveries, harming sales and reputation. To prevent long downtimes and ensure round‑the‑clock availability, AMAG Group engaged Swisslog Holding’s system operations management service to deliver on‑site expertise, monitoring and maintenance for its complex intralogistics environment.

Swisslog Holding implemented a dedicated system‑operations concept—providing seven resident engineers in two shifts, proactive monitoring, maintenance, troubleshooting, reporting and optimization tied to SLAs—which reduced unexpected disruptions by 20%, achieved >99% intralogistic availability, enabled virtually 100% of parts to be delivered within half a day, and allowed most faults to be fixed in under ten minutes, while keeping service costs predictable.

AMAG Group

Heinrich Maurer

Head of Logistics Services