Case Study: Telegraph Media Group reduces costs and improves mailroom efficiency with Swiss Post Solutions

Telegraph Media Group - Customer Case Study

Telegraph Media Group (TMG), one of the UK’s largest print and online publishers, needed a faster, more efficient way to manage mail and document handling while reducing costs and improving service. After its incumbent provider failed to deliver promised savings and innovation, TMG turned to Swiss Post Solutions (SPS) for a specialist mailroom and logistics partner.

Swiss Post Solutions implemented a tailored service covering mail sorting, deliveries, collections, franking, newspaper and periodical delivery, courier management, internal mail processing, and track-and-trace with iTrak. The new approach improved efficiency, reduced risk on high-value shipments, and delivered five-figure savings in the first two years, while also supporting a culture of continuous improvement and staff development.

Telegraph Media Group

Lorrie Dannecker

Services Director