Case Study: Leading Global Financial Services Company achieves $500,000 in cost savings with Swiss Post Solutions

Leading Global Financial Services Company - Customer Case Study

Leading Global Financial Services Company, founded in 1856 and operating in over 50 countries, needed to reduce the management burden of HR processes and benefits for employees in administrative roles within its Investment Banking Division. The company had never outsourced these positions before and turned to Swiss Post Solutions for a front office services outsourcing model that could create cost savings and provide peace of mind around HR administration.

Swiss Post Solutions conducted an analysis of the operation and implemented a flexible front office solution covering Reception, Front Desk, Concierge, and Administrative support, initially with 29 employees. Over time, Swiss Post Solutions expanded and adjusted the service model to match changing demand and later added Conference Room Booking, Help Desk, and Switchboard operations, ultimately supporting multiple divisions with 49 employees. The partnership delivered more than $500,000 in cost savings for the client.