Case Study: Finance Company achieves faster customer response and lower peak-time costs with Swiss Post Solutions

Finance Company - Customer Case Study

Finance Company, one of Germany’s largest investment trusts, needed a fast and reliable way to process growing volumes of customer orders and banking transactions while meeting strict response-time, compliance, and security requirements. To avoid handling these routine but time-sensitive processes in-house, it partnered with Swiss Post Solutions (SPS) for business process services, including mail reading support, data entry, and transaction processing.

Swiss Post Solutions implemented an end-to-end processing service that covers scanning, sorting, keying, approving, and returning incomplete cases, with SLAs requiring action within 30 to 90 minutes depending on the time of day. The result was faster customer response, 365-day service coverage, improved cost transparency through volume-based pricing, and a reported 50% reduction in peak-time overheads, all while meeting German data protection, ISO, and regulatory requirements.