Case Study: Federal Law Enforcement Agencies achieve faster problem resolution with SwishData Corporation and Riverbed Alluvio Aternity

Federal Law Enforcement Agencies improve MTTR and boost approvals 500% with SwishData Corporation

Two federal law enforcement agencies were struggling with inefficient IT problem resolution, which negatively impacted employee productivity and caused friction between internal support teams. Their legacy tools provided siloed visibility, making it difficult to pinpoint the root causes of issues like slow application performance, leading to frequent escalations and war rooms. To address this, they engaged SwishData Corporation and implemented the Riverbed Alluvio Aternity Digital Experience Management platform.

The solution from SwishData provided complete visibility into the digital experience, enabling help desk analysts to diagnose issues faster and "shift left." This resulted in a dramatic reduction in problem resolution times; one agency identified and fixed a network issue in a specific geographic area, which led to a 500% improvement in application processing completion rates. The other agency significantly reduced its reliance on war rooms and escalations to Level 2 and 3 support, improving overall IT team efficiency and productivity.