Case Study: Somfy achieves intuitive, step-by-step home installation and improved consumer experience with SwipeGuide

Somfy - Customer Case Study

Somfy, the world leader in B2C integrated home technology, faced a common challenge: paper instructions did not provide a satisfactory user experience for consumers working with complex, powerful products. SwipeGuide partnered with Somfy to create and support intuitive digital consumer instructions (digital work instructions) to replace traditional paperwork and better guide end users.

SwipeGuide implemented step-by-step digital work instructions that guide consumers through home installation and product use, making tasks more intuitive and reducing user friction. The case reports improved consumer experience and easier installations; while specific metrics were not provided, such solutions typically deliver measurable benefits like higher first-time-success rates, fewer support calls, and faster setup times.

Somfy