Case Study: Johnson Controls achieves global process consistency with SwipeGuide

How the team at Johnson Controls uses SwipeGuide to capture and implement best practices for consistent and effective operator training

Johnson Controls, through its Air Distribution Technologies team, needed a better way to eliminate tribal knowledge and standardize manufacturing processes across sites. Existing work instructions were complex, outdated, and mainly used for compliance, while practical problem-solving and operator training varied from team to team. Vendor SwipeGuide, using its shop floor execution platform, was brought in to help create consistency and improve frontline enablement.

SwipeGuide digitized Johnson Controls’ 8-step Practical Problem Solving methodology and moved work instructions to a user-friendly digital format at the point of work. This helped capture and share best practices instantly, improve operator training, and strengthen safety and quality culture. The result was the “most successful 12 months in 23 years,” with better data visibility, improved communication, increased workforce engagement, and gains in reliability, uptime, and profitability.

Johnson Controls

Ramin Zarrabi

Plant Manager