Case Study: HEINEKEN Slashes Training Time by 50% with SwipeGuide

How HEINEKEN uses SwipeGuide to deliver essential operational knowledge to the shop floor

HEINEKEN, the global brewer, needed a better way to manage frontline knowledge, standardize work, and speed up onboarding across its many breweries. Employees were relying on manual documents stored in different places, making it difficult to retain knowledge and access the right information at the moment of need. To address this, HEINEKEN used SwipeGuide, powered by L2L, for digital work instructions and skills development.

With SwipeGuide, HEINEKEN rolled out mobile, step-by-step instructions and standard work across 138 breweries, improving onboarding, first-time-right performance, and knowledge sharing in 52 languages. The results included a 50% reduction in training and onboarding time, a 67% reduction in batch recalls, and $5 million per month saved on asset care costs, along with 79,000+ instructions and 150,000 monthly views.

Heineken