Case Study: ABB achieves standardized global work instructions and continuous improvement with SwipeGuide

How ABB uses SwipeGuide to standardize work and empower continuous improvement

ABB, a global leader in energy-saving solutions, turned to SwipeGuide to standardize and simplify how knowledge is captured and distributed for its variable speed drives. ABB needed a scalable, multilingual, mobile-first solution to make installation, commissioning, and maintenance instructions easy to access, reduce complexity, and enable continuous improvement across field service engineers and end customers.

SwipeGuide delivered an intuitive CMS and public instruction portal—featuring real-time feedback, custom instruction scoring, versioning, and multilingual support—piloted in 2018 and rolled out globally in 2019 to support ABB teams and customers in over 50 countries and up to 100 markets. As a result, SwipeGuide enabled standardized work, faster fault resolution, reduced downtime and cost-to-serve, and higher customer satisfaction, with ABB tracking measurable metrics such as usage, time-on-task, completion rates, and targeted instruction scores.

ABB