Case Study: Fuji Seal International achieves reduced training and support costs with SwipeGuide

Fuji Seal International - Customer Case Study

Fuji Seal International turned to SwipeGuide to tackle inconsistent field-service knowledge and high training and support costs. The company needed standardized troubleshooting and installation guides for field service engineers and wanted to capture tribal knowledge across engineering, manufacturing, and customer user groups to shorten onboarding and reduce support requests.

SwipeGuide delivered digital step-by-step troubleshooting and installation guides that standardized processes and made knowledge easily accessible to engineers, manufacturing staff, and customers. As a result, Fuji Seal International drastically reduced training time and support costs, cut internal and external support questions, and preserved institutional knowledge—“Drastically reduced our training and support costs,” says Michiel, Team Leader Field Service.

Fuji Seal International

Michiel

Team Leader Field Service