Case Study: Softcat achieves faster security operations and growth with Swimlane

Softcat Overcomes the Cybersecurity Labor Shortage with Swimlane

Softcat, a managed IT and cybersecurity services provider, was facing the same cybersecurity labor shortage as its customers, along with a growing volume of alerts and repetitive support tasks that risked analyst burnout and made it difficult to retain skilled talent. To scale its cyber services without continually adding headcount, Softcat needed a way to reduce manual alert triage and free analysts for higher-value work.

Softcat chose Swimlane’s low-code security automation platform to automate key workflows such as phishing and SIEM alert triage, password lockout tickets, and other operational processes across its environment. With Swimlane, Softcat automated 14 use cases, improved visibility and consistency across systems, and onboarded 30% more customers without increasing headcount, while also saving the equivalent of 4 staff and helping retain and develop its security team.

Softcat