Case Study: a large managed security services provider scales security operations with Swimlane

Large Managed Security Services Provider - Customer Case Study

A large managed security services provider (MSSP) faced significant challenges scaling its security operations to support a rapidly growing number of customers. With multiple global SOCs and an overwhelming increase in alerts, they needed to improve their team's productivity without expanding headcount. They selected Swimlane’s security orchestration, automation and response (SOAR) solution to replace an insufficient in-house tool, seeking a highly scalable and flexible platform with strong API integration capabilities.

Swimlane provided the MSSP with a single, global orchestration platform that centralized all incoming alerts. The solution automated workflows to resolve most alerts without human intervention and dynamically assigned remaining cases to analysts based on alert type rather than customer, dramatically improving staff utilization and efficiency. The implementation delivered a strong return on investment by enabling analysts to focus on complex investigations. Swimlane’s robust API ecosystem, granular access controls, and proven scalability were key differentiators that met the MSSP's critical requirements.