Case Study: Durham Region Transit improves on-time performance with Swiftly

Durham Region Transit improves on-time performance by 9 points with Swiftly

Durham Region Transit (DRT) faced the challenge of having vast amounts of raw data from its CAD/AVL system but no efficient way to leverage it for actionable insights to improve service reliability. The agency needed to move beyond reactive planning based on complaints and small data samples to identify and address the root causes of performance issues.

By implementing Swiftly's platform, DRT gained access to actionable insights and tools like Run-Times, On-Time Performance, Live Operations, and GPS Playback. This allowed planners to make targeted interventions and customer service staff to resolve rider inquiries instantly. As a result, Swiftly helped DRT improve on-time performance by 9 percentage points on key routes, reduce supervisor escalations, and streamline costs with an unlimited-user access model.

Durham Region Transit (drt)