Case Study: Washington Water Service achieves touchless, secure access control with Swiftlane

Washington Water Service - Customer Case Study

Washington Water Service, a subsidiary of California Water Service Group, needed a secure, low-maintenance access control solution that would meet federal and state compliance requirements while supporting a touchless experience during COVID. The team was looking for a system that could be implemented easily, integrate with existing building infrastructure, and stay within budget. Swiftlane provided the cloud-based access control system and intercom.

Swiftlane implemented touchless face recognition and mobile credentials, along with visitor management via video intercom and a cloud dashboard for remote administration. Washington Water onboarded employees in just a couple of days using a 60-second self-enrollment process, reduced the need for key cards and keys, and improved visitor screening without adding extra security cameras. The result was a simple, intuitive system with strong user adoption, immediate support, and little ongoing maintenance.

Washington Water Service

Donald Bowers

Head of Security