Case Study: Tilda Rice achieves faster, 24/7 order processing with SwiftCloud

Tilda Rice cuts order-entry mistakes and enables 24/7 ordering with SwiftCloud

Tilda Rice, a global brand known for premium rice products, faced challenges with its manual order processing system. Orders were received in various formats like email, phone, and WhatsApp, leading to mistakes and a lack of an audit trail. Their customer service team struggled with the growing workload, and customers could only order during business hours. To address this, they partnered with vendor SwiftCloud to implement its B2B mobile app and web portal.

SwiftCloud provided an automated ordering solution that streamlined the process. This eliminated manual entry errors and created a clear audit trail. The new system allowed customers to place orders 24/7, which was particularly beneficial for independent wholesalers. The solution received positive initial feedback for being easy to use and significantly relieved the workload for both the customer service team and sales managers. SwiftCloud's support was also noted as instrumental in the successful rollout.

Tilda Rice