Case Study: Cheshire Mouldings reduces ordering errors and enables 24/7 self-service with SwiftCloud

Cheshire Mouldings reduces 200 daily order checks with SwiftCloud

Cheshire Mouldings, a UK manufacturer of timber mouldings, faced significant challenges with its manual order processing system. The company was experiencing a high error rate, which led to costly mistakes like incorrect deliveries. Their complex pricing structure with numerous SKUs and special deals also required constant price-checking calls from customers, who could only order during business hours. To address this, they partnered with vendor SwiftCloud to implement its B2B mobile app and web portal.

The solution implemented by SwiftCloud automated the ordering process, integrating directly with the company's Epicor BisTrack ERP system. This eliminated manual keying errors for delivery addresses, product codes, quantities, and prices. The app provided customers with 24/7 ordering capability, up-to-date product images and information, and personalized pricing. As a result, SwiftCloud vastly reduced the need for order checks and price confirmation calls, significantly cutting costly errors and streamlining operations.

Cheshire Mouldings