Case Study: Northeast Passage boosts efficiency and program operations with Swift River Consulting and Salesforce

Northeast Passage boosts constituents by 90% with Swift River Consulting

The customer, Northeast Passage, is a nonprofit offering recreational programs for people with disabilities. Their challenge was improving efficiency with limited resources, as they struggled with multiple non-customizable databases for storing and accessing their data. They turned to vendor Swift River Consulting for help implementing and customizing the Salesforce platform via the Nonprofit Starter Pack donation program.

Swift River Consulting implemented Salesforce for Northeast Passage, consolidating 15 years of data and creating cloud-based systems for equipment rentals and transportation reservations. This solution greatly increased operational efficiency. The measurable impact includes a nearly 90% increase in their constituent base since 2009, a significant reduction in administrative work, and the elimination of scheduling conflicts for resources.

Northeast Passage