Case Study: Farber Center for Periodontics & Dental Implants boosts patient communication and satisfaction with Swell

Farber Center for Periodontics & Dental Implants gets 90% text response rates with Swell

The Farber Center for Periodontics & Dental Implants was facing a challenge with patient communication, as staff were overwhelmed by phone calls and voicemails that patients often ignored, leading to missed appointments and incomplete paperwork. To modernize their outreach, the customer implemented a texting platform from vendor Swell, which integrated with their CRM.

By using Swell's service to automate appointment reminders and feedback requests via text, the center achieved a 90% patient response rate and significantly increased patient satisfaction. The solution made the practice more accessible and responsive without creating extra administrative work, streamlining their daily customer communication.

Farber Center for Periodontics & Dental Implants