Case Study: 3rd Arm Admin improves payroll delivery and employee performance with SweetProcess

How 3rd Arm Admin Enhanced Its Payroll Delivery and Employee Performance by Creating Better Systems

3rd Arm Admin, a New Zealand-based provider of payroll and business administration services, faced challenges with inefficient manual processes. Their staff struggled to run payroll accurately and on time using disconnected Microsoft Word and Excel documents, especially when key employees were absent. This inefficiency threatened customer satisfaction and operational reliability, prompting them to seek a solution, which they found in the SweetProcess software.

The company implemented SweetProcess to create a centralized, cloud-based system for documenting their procedures. This solution provided step-by-step guides with images, enabled remote access for all staff, and served as a training tool for both employees and clients. As a result, 3rd Arm Admin achieved seamless payroll delivery, improved employee performance, and gained the operational resilience to run smoothly despite staff absences. The measurable impact included efficiently processing payroll for nearly 1,500 people each month. SweetProcess provided the robust systems that allowed the company to focus on growth goals like increasing its clientele and staff.

3rd Arm Admin

Candice Burgess

Practice Manager