Case Study: Xero streamlines ITSM workflows with SweetHawk apps

Xero saves time on ITSM workflows with SweetHawk apps for 2 million subscribers

Xero, a global small business platform, needed to expand the functionality of its Zendesk implementation to streamline IT service management workflows across its rapidly growing business. Before using Zendesk and the SweetHawk suite, its teams used disparate support tools and manual processes, which hindered collaboration and efficiency.

By implementing multiple apps from the SweetHawk suite, including Calendar, Tasks, and Approvals, Xero automated manual processes and created vital ITSM workflows. The solution from SweetHawk saved a massive amount of time, improved audibility for change management, and allowed teams to operate more effectively while complying with security standards.

Xero