Case Study: Xero streamlines ITSM workflows with SweetHawk apps

How Xero uses SweetHawk apps to make Zendesk an ITSM hero

Xero, a global small business platform with over 2 million subscribers, faced operational inefficiency as its internal teams used disparate support tools and email for ITSM. To simplify collaboration and streamline workflows, Xero implemented Zendesk and turned to SweetHawk apps to expand its functionality and create vital automated processes.

By integrating multiple SweetHawk apps, including Calendar, Tasks, and Approvals, the vendor provided a seamless solution that automated manual work. The results were significant time savings on a daily basis, improved audibility for change management, and the ability to comply with security standards. Xero's team reported that the SweetHawk apps were integral to their operations, saving a massive amount of time and allowing them to operate far more effectively.

Xero

Dan Bowden

Infrastructure Engineer