Case Study: KP Management automates Zendesk processes and improves efficiency with SweetHawk apps

How KP Management uses Sweethawk apps to automate their processes and optimize Zendesk

KP Management, a multifaceted business based in Montreal, wanted to maximize the functionality of its Zendesk investment to automate processes, particularly within its property management division. The company needed a solution to centralize communications and connect with on-the-ground teams, seeking a system it could manage and configure without extensive external support. This led them to discover the apps from vendor SweetHawk on the Zendesk marketplace.

By implementing multiple SweetHawk apps, including Due Time, Approvals, Calendar, and Tasks, KP Management streamlined operations across its business. The solution from SweetHawk automated key processes such as tenant appointment reminders, purchase approvals, repairman scheduling, and project task management. The result was a significant improvement in efficiency and digitization, enabling real-time business connectivity and providing key metrics for leadership. The founder credited SweetHawk's well-designed apps and excellent support for being integral to the optimized processes they built.

KP Management

Keven Pepin

Founder and President