Case Study: B3 Group improves workflow efficiency with SweetHawk apps

How B3 Group uses SweetHawk apps to improve the efficiency of their workflow

B3 Group, a health IT and management consulting firm, implemented Zendesk to support internal workflow automation, but many teams initially wouldn’t use it because they didn’t see the benefit. To close those gaps, the company turned to SweetHawk apps, especially for approval-heavy and document-driven processes.

Using SweetHawk’s Approve, Tasks, Change Manager, Recurring Tickets, and Future Tickets apps, B3 Group automated internal approvals, locked down workflows, and improved reporting for audits and management reviews. The result was a major efficiency boost: approval cycles dropped from weeks to days, manual work and email-based tracking were reduced, and the team gained better metrics and audit evidence for ISO 20000 and 27000 compliance.

B3 Group

Jonathan Cavey

Technical Associate