Case Study: Calvert County improves citizen engagement with Zendesk and SweetHawk

Calvert County reduces resolution time by around 2 weeks with SweetHawk

Calvert County, a government entity in Maryland, sought to improve community engagement and the quality of life for its 92,000 citizens. To address this challenge, they implemented Zendesk alongside the SweetHawk suite of apps to better track and manage their internal and external communications.

By integrating SweetHawk's task management and automation tools, the county streamlined its workflows and customized them to meet specific departmental needs. This solution from SweetHawk enabled a significant reduction in resolution time of approximately two weeks, leading to positive feedback from citizens for the quick handling of their concerns and a more efficient management of the county's workload.

Calvert County