Case Study: Pave cuts Salesforce issue resolution time by 33% with Sweep

How the team eliminated their Salesforce backlog to supercharge their GTM strategy

Pave, a provider of real-time data and compensation management workflows, faced challenges scaling its Salesforce instance to match its rapid growth. Their Revenue Operations team, led by Luis Roca, struggled with an increasingly complex and inefficient org, leading to a growing backlog of tasks, a lack of visibility into dependencies, and slow resolution times for issues. This Salesforce drag was hindering their go-to-market strategy.

By implementing Sweep's visual workspace, Pave gained a clear overview of their Salesforce configuration and automations. The vendor's AI-powered tool accelerated issue discovery and resolution, empowered junior admins to contribute safely, and reduced the need for expensive consultants. As a result, Pave improved their speed to resolution for tickets by 33%, significantly cutting turnaround time and creating a more efficient and empowered operations team.

Pave

Luis Roca

Head of Revenue Operations