Case Study: USAlliance Financial achieves 43% payment volume growth with SWBC Payments

USAlliance Financial increases payment volume 43% with SWBC

USAlliance Financial, a credit union, faced challenges in providing an effortless payment method for its members, particularly those from indirect lending channels. They struggled with delayed settlement, slow posting of payments, and a high volume of inbound calls to their contact center. To address this, they partnered with vendor SWBC and utilized its Payments program to power a new, web-based solution.

The SWBC solution involved creating the USAlliance Payment Center, which provided a secure, multi-channel platform for online loan payments. This implementation delivered significant results, including a 43% increase in payment volume over three years and the successful redirection of over 3,000 calls per month to self-service. SWBC ensured consistent, same-day settlement and provided comprehensive reporting, leading to improved member satisfaction and reduced processing time.

USAlliance Financial