Case Study: FAIRWINDS Credit Union achieves 75% delinquency reduction with SWBC collections services

Fairwinds Credit Union cuts delinquency rates by 75% with SWBC

The customer, FAIRWINDS Credit Union, faced a drastic increase in delinquent accounts during the Great Recession. Their challenge was to efficiently manage collections without the high cost of hiring additional internal staff. FAIRWINDS decided to outsource their early-stage collections to the vendor SWBC.

SWBC provided a flexible and cost-effective collections service that acted as an extension of the credit union's department. As a result, FAIRWINDS saw its delinquency rate decrease by 75% over a five-year period, from 2.30% to 0.59%, while its asset quality improved by 80%. The partnership with SWBC provided greater efficiency and extended operating hours for collections.

Fairwinds Credit Union