Case Study: California Credit Union reduces delinquency by 35% with SWBC outsourced collections

California Credit Union cuts delinquency 35% in 12 months with SWBC

California Credit Union was already outsourcing its collections but sought to reduce the high cost of its service provider. They partnered with SWBC to implement its outsourced collections service, aiming to increase production and overall efficiency while cutting expenses.

By utilizing SWBC's outsourced collections service and its AutoPilot portal technology, the credit union achieved a significant reduction in overall expenses. Most notably, their overall delinquency rates decreased by 35% in the first 12 months after implementation, providing a substantial strategic advantage and peace of mind through SWBC's compliant practices.

California Credit Union