Case Study: SIA Engineering Company achieves efficient, cost-effective staff transport with SWAT Mobility

Efficient and Delightful Staff Transport After a Long Day’s Work

SIA Engineering Company, a subsidiary of Singapore Airlines, faced significant challenges with its manual staff transport system for ground-handling employees at Changi Airport. The process was inefficient, requiring tedious administrative work and expensive single-passenger taxis, while staff struggled with unpredictable bookings and a lack of visibility on their rides. They partnered with vendor SWAT Mobility to address these issues using the SWATBiz app and its smart mobility solutions.

SWAT Mobility implemented a just-in-time taxi pooling system, which allowed employees from the same department to share rides booked via the SWATBiz app. This provided staff with real-time ride visibility and streamlined the entire booking process. The solution significantly reduced administrative burdens and costs for SIA Engineering Company, achieving a 33.9% reduction in vehicles used and ensuring over 99% of work-to-home trips were completed within 45 minutes, all while receiving an average trip rating of 4.84.

SIA Engineering Company

Grace Tan

HR Manager, Line Maintenance & Cabin Services