Case Study: Lonza improves employee commuting and retention with SWAT Mobility

Digital Transformation for Improved Employee Retention

Lonza, a leading global provider of integrated healthcare solutions, faced a significant employee retention challenge due to its remote Singapore manufacturing facility. With a long and difficult 90-minute public transport commute, the company needed a cost-effective way to improve its staff transport service for over 700 employees. They partnered with SWAT Mobility to develop a dynamic transport solution that would reduce commuting times and increase the number of convenient pick-up points.

SWAT Mobility implemented its tech-driven employee transport service, utilizing a mobile app for riders and a management system for administrators. Their routing algorithm expanded the number of stops from 10 to 60 islandwide, significantly improving convenience. The solution successfully reduced bus journey times by 12.4% and ensured 99% of employees were picked up at the same time or later than with the previous service, directly contributing to Lonza's employee satisfaction and retention goals.

Lonza

Andrew Morgan

General Manager