Case Study: Terrapinn boosts attendee engagement and NPS with Swapcard

Terrapinn boosts attendee engagement 20% and hits +32 NPS with Swapcard

Terrapinn, a major global events company, faced challenges with inconsistent attendee engagement and low Net Promoter Scores across its numerous events. Internal adoption of their event technology was difficult, and they struggled with data management issues and technical support, which created operational inefficiencies and led to disengaged audiences. They turned to the event platform Swapcard to address these problems.

By implementing Swapcard, Terrapinn consolidated its data and streamlined communications, which improved data integrity and performance tracking. The platform's improved usability and enhanced technical support simplified event setup. Initiatives like app-only ticketing and digital tools for exhibitors increased engagement. As a result, Swapcard helped Terrapinn achieve a 32-point increase in Net Promoter Score, a 42% rise in user networking, and increased app adoption across 70 events totaling 420,000 attendees.

Terrapinn